Refund & Cancellation Policy · Corporate Gupshup

1. Service Overview & Subscription Nature

Corporate Gupshup (operated by Rahul Singh, "we", "us", or "our") provides paid digital subscription plan upgrades ("Associate" at ₹99/month, "Manager" at ₹199/month, and "CXO" at ₹499/month) for verified corporate employees accessing our online community services on https://corporategupsup.online.

No Automatic Renewal & Cancellation Notice: All subscription plan payments are one-time upfront transactions that grant exactly thirty (30) consecutive days of digital access. Subscriptions do NOT feature automated recurring billing or silent credit card auto-renewals. Because there is no recurring auto-debit mechanism, there are no ongoing monthly recurring mandates to cancel mid-cycle. Your account simply reverts to the Intern (Free) plan upon completion of the 30-day term.

2. Refund Eligibility Guidelines

We strive for complete transparency. Refunds for subscription plan purchases are governed strictly by the following clear criteria:

ELIGIBLE FOR FULL REFUND

Refund request is submitted within seven (7) calendar days of the original payment transaction.
Zero Paid-Tier Feature Utilization: You have NOT utilized any features exclusive to your paid tier (e.g., creating a new topic, creating a poll, posting an anonymous salary entry, submitting a job referral, or creating an organization lounge).
Technical system errors resulting in duplicate charges or failed transaction debit without plan allocation.

NON-REFUNDABLE SCENARIOS

More than seven (7) calendar days have elapsed since the date of payment.
You have actively utilized any paid tier feature (such as posting topics, creating polls, sharing salary data, or creating org lounges) during the subscription term.
Partial period unused days (pro-rated refunds are not issued).
Account suspension or termination resulting from violations of our Terms of Service or Acceptable Use Policy.

3. Failed, Unsuccessful, or Duplicate Transactions

In the event of a technical payment glitch where your bank account, UPI handle, or payment card is debited but your payment fails or no subscription tier is activated, or if you accidentally execute a duplicate transaction for the same account:

Razorpay or your issuing bank usually auto-reverses failed payments within 24 to 48 hours.
If the funds are credited to our merchant account, duplicate charges will be 100% automatically refunded without requiring any penalty or deduction.

4. How to Submit a Refund Request

To request a refund under the eligible guidelines, please follow these simple steps:

Send an email from your registered corporate email address to account@corporategupsup.online.
Set the subject line to: Refund Request - [Your Order ID / Payment ID].
Include the following details in your email body:
- Registered Corporate Email Address
- Razorpay Payment ID (e.g., pay_123456789) or Order ID
- Date and Amount of Payment
- Brief reason for your refund request

5. Refund Processing Timeline & Method

Once your refund request is received:

Our support team will verify transaction logs and paid feature utilization within 24 to 48 hours.
Upon approval, the refund will be initiated immediately via Razorpay to your original payment method (UPI, Credit/Debit Card, Netbanking, or Wallet).
Approved refunds take approximately 5 to 7 business days to reflect in your bank account or card statement, depending on your bank's processing cycles.
Upon issuance of a full refund, your account plan will be immediately reset to the Intern (Free) tier.

6. Merchant Contact for Refund Assistance

For any queries or assistance regarding billing, transaction verification, or refund status, please contact our dedicated merchant support line:

Corporate Gupshup — Billing & Refunds

Merchant Legal Name: Rahul Singh

Support Email: account@corporategupsup.online

Support Phone: +91 83182 97569

Address: Bengaluru, Karnataka 560001, India

Support Hours: Monday – Saturday, 10:00 AM – 7:00 PM IST